Effective Date: 9th of May, 2025
No Returns or Exchanges
We do not accept returns or exchanges on any coffee products. Once an order is roasted and shipped, it cannot be cancelled, returned, or refunded—regardless of whether the package has been opened.
This policy exists to protect the freshness and integrity of our products, and is consistent with food safety regulations.
Damaged or Incorrect Orders
We will, however, make it right if:
- Your order arrives damaged, or
- You received the wrong item.
In these cases, please contact us at orders@nog.coffee within 3 days of delivery with:
- A description of the issue
- Your order number
- Photographic evidence (if applicable)
We may offer a replacement or a credit at our discretion.
Gift Orders
If a gift order arrives damaged or incorrect, the recipient (or purchaser) must contact us within 3 days of delivery to arrange resolution. As with all other orders, we do not offer returns on gift items.
Shipping Issues
We are not responsible for:
- Delays caused by carriers (e.g., USPS)
- Incorrect shipping information provided at checkout
- Parcels marked as “delivered” by the carrier
However, if your shipment is lost or undelivered, please contact us promptly. We will assess the situation and assist where possible.
Need help?
For all order-related concerns, contact us at orders@nog.coffee. We’re here to help—within the bounds of our quality standards and policy.